The Music Cable Company aftercare service.
The Music Cable Company manufacture quality cables using industry best connectors and cable specifications to ensure that we deliver a product that is designed to last and stand up to the rigours of the road for many years to come. All products manufactured by us include a five-year product guarantee.
It is anticipated that, if our cables are treated with respect, they will perform for as long as you do, however (like us all), they may need occasional TLC.
If your cable is out of warranty, we offer an Aftercare Service* on all our cable products. This aftercare service is offered to the original purchaser of the cable (proof of purchase required) and applies to UK purchases only (e.g., items purchased from us and shipped to a UK address).
If you wish to use this service, please contact us, in the first instance via our contact page for instructions on how to return your cable safely to us.
Upon receipt our team will evaluate the returned item and offer a quotation to repair or replace the cable.
You then have the option to:
1) Authorise the repair. Upon receipt of payment the agreed work will commence.
Or
2) Request the return of the cable. All postal charges incurred will be charged to you.
Should it be necessary to replace any components we will endeavour to repair the item with the plugs/weave etc used in the initial manufacture, however, subject to the ongoing availability of these items, we reserve the right to use alternative components should this be the case.
Please note some repairs (such as replacement plugs ends) may require the returned cable to be cut to allow a new cable termination to be made, this may result in a reduction of overall cable length.
*Aftercare Service
Please note that this service is offered while ‘The Music Cable Company’ continues to trade and should not be considered as a further guarantee or extended warranty policy.
The Music Cable Company accepts no liability for any loss or damage resulting from misuse or failure of its products.
